Not sure if we're a lot cause over here but the UK I think Trading Standards is worth adding to the list as a relevant body for individuals. It is actually a scattering of small barely funded local agencies afaik mostly targeting local issues. The Competition and Markets Authority is the big boy but I'm not sure how much it would do because this government are shills whom I can't see allowing actions against centralised corporate control.
The OFT/CMA has guidance explaining the 2008 consumer rights law - the current law is from 2015 (and I believe a little stronger on digital content) not long after the Crew came out, so I'm not clear which one would apply. Will have to look into that another time.
https://www.gov.uk/government/publications/consumer-protection-from-unfair-trading-regulations-traders
Possibly parts 5 and 23 of chapter 6, where a trader can be "guilty" instantly. If not then under chapter 7 it requires the behaviours of the company to have been an influence on the "average consumer" so ... rip.