Help with a game by VALVE/Steam

[Psychotic Ninja]

So, I play the Left 4 Dead series, a lot (both over 500 hours total, per game), long story short, I've had to uninstall Left 4 Dead 2, and reinstall it, but before it can finish, it gets suspended with .3 MB remaining. I've done everything I can think of to fix the problem, a simple reboot, rebooting Steam, uninstalling and reinstalling again, contacted Steam Support (still waiting on reply), deleted ClientRegistry.blob, paused and restart the download, changing region download, leaving it on overnight, and verifying catch files. Any suggestions on how I can fix this, also if you need a picture, here's one http://img232.imageshack.us/i/left4dead2help.png/

Edited May 3, 2011 by Guest (see edit history)

[Alyxx Thorne]

Have you contacted Steam Support about this?

[Psychotic Ninja]

I knew I forgot to add something on the list, time for a quick edit.

[Lord Sinister]

Have you tried launching it with the tiny amount left? It might be lying to you about a small amount being left. I've seen it do that before.

[Psychotic Ninja]

This game is currently unavailable.

Please try again at another time.

[BTGBullseye]

Try disabling your antivirus, it may be trying to scan the files... (and failing)

[jumpyed]

Try CCleaner or some other simular system.

[DooMas]

I had same problem as you. I was downloading Css and Portal2 at the same time, and when portal2 finished to dl my css download stuck at few Mb. I tryed to launch it few times, and after saying "This game is currently unavailable. Please try again at another time." it some how debuged itself, and started auto update. I dont know if this helps, but try it, it helped me.

[Psychotic Ninja]

I just tried CCleaner, and disabling my antivirus, both didn't work.

[Lord Sinister]

Are you running Windows? If so, are you running Steam on an with Administrator privileges? Otherwise this might cause issues because it doesn't have permission to write files to somewhere that it needs to.

[Psychotic Ninja]

Yes to Windows, Yes to Admin, and yes it still doesn't work.

[Darkorth]

I know thats a stupid question, but you have enough space?

 

If so, delete all game files and download them again, if don't, free space (more than needed, make sure you have space for the game and a half (cache for the system to move files if needed), and if it does'nt finish itself delete all game files and download them again :/

[Psychotic Ninja]

Yes I do have enough space, and no that didn't help.

[Lord Sinister]

When you've got it downloaded to just those 0.3 mb remaining, go in to the Left 4 Dead 2 directory and delete a few random files, like the .exe, some sounds, whatever. Not too much, just a few things. Then right click on the game in your directory and verify game cache files like you've tried before.

 

Does that work?

 

EDIT: Also on an entirely unrelated note, where is your avatar from?

[Psychotic Ninja]

I'm about to try that out (I will edit this post with end results), and for my avatar, I made it myself, it's also my spray in game.

 

Edit: just tried it, aaaaaaaaaaaaaaaaand it didn't help.

[Lord Sinister]

I'm out of ideas, I can only suggest contacting Steam support. The website is useful and in addition if you file a ticket you might get the advice needed to fix your problem. If you do, do post it as it sounds like a really frustrating issue.

 

https://support.steampowered.com/

[Alyxx Thorne]

Extreme solution: Backup and reformat your entire system. Not recommended though.

[ProHypster]

Valve info:

Telephone:

425-889-9642

 

FAX:

425-827-4843 ( just in case you needed that too)

 

Good luck, maybe you will have a full 1 minute of angry talk with someone at valve.

 

EDIT: Here you go

 

Thank you for contacting Steam Support.

 

Please check your non-Unicode language settings.

 

Nagivate to your control panel:

In Windows XP, click the Start button, selecting Settings, then Control Panel.

In Windows Vista and 7, click on the Start button, and select the Control Panel.

 

Launch "Regional and Language Options" from your Control Panel.

 

If you are on Windows XP, click on the Advanced tab. If you are on Windows Vista or Windows 7, click on the Administrative tab.

 

Under "Language for non-Unicode programs", please select your region of "English (US)".

 

Load Steam.

 

From the "My Games" tab, right-click on the game and select "Properties" from the menu.

 

Select the "Local files" tab and click the "Verify integrity of game cache..." button.

 

Steam will verify the game cache files (GCF's) - this process may take several minutes.

 

Once the process is completed, the Check Window will automatically exit.

 

I would still call them though and maybe have a chit chat about that episode three

[Psychotic Ninja]

Good news, it solved itself, leaving my computer/Steam on 4+ days in a row, fixed it.

[Alyxx Thorne]

Glad to hear that. =)